Thank you for choosing Aroma de Nicaragua. We take pride in delivering high-quality cigars to our valued customers. If for any reason you are not satisfied with your purchase, we offer a straightforward refund and returns policy to ensure your complete satisfaction.

Refund Policy:

  1. Damaged or Defective Items: In the unlikely event that your cigars arrive damaged or defective, please contact us within 7 days of receiving your order. We will gladly provide a full refund or replacement, including any applicable shipping charges.
  2. Incorrect Item Received: If you receive an incorrect item in your order, please notify us within 7 days of delivery. We will promptly arrange for the correct item to be sent to you or provide a full refund, including any applicable shipping charges.
  3. Change of Mind: We understand that preferences may change. If you wish to return an item due to a change of mind, you may do so within 30 days of purchase. The item must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs will be the responsibility of the customer.

Return Process:

  1. Contact Us: To initiate a return or refund, please contact our customer service team at [contact email] or [contact phone number]. Please provide your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to return the item.
  3. Packaging: Please ensure that the item is securely packaged to prevent damage during return transit. We recommend using the original packaging if available.
  4. Return Shipping: Ship the item back to us using a trackable shipping method. Please include the return authorization number (RMA) on the package.
  5. Refund or Replacement: Upon receiving the returned item, we will inspect it to ensure that it meets our return criteria. Once approved, we will process your refund or replacement within [number] business days.

Contact Us:

If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us. Our customer service team is available to assist you.


Phone: 786-290-1747

Note: This policy applies to purchases made directly through our website []. For purchases made through authorized retailers, please refer to their respective refund and returns policies.